9/9/2023 0 Comments Swimoutlet return policy![]() Please check the item description of the particular product you are ordering for more specific information on its shipping time. Orders placed after 6:00 PM EST will ship the next business day. If you would like these items shipped to a stateside address, please place a separate order for them.Īll orders received by 6:00 PM EST Monday - Friday, are typically shipped the same day. The website will clearly denote ineligible items and prevent you from placing an order for them with a Canadian shipping address. Also, due to regulations we do not sell nutrition or personal care items to Canada. ![]() These items are shipped from third party warehouses that are not yet able to offer international shipping. Can all of the items on SwimOutlet.ca be shipped to Canada?Ĭertain oversized or customized items such as lane lines will not be eligible to ship to Canada.What are your shipping options and fees?Ĭlick here to see our shipping options and fees.Yes! SwimOutlet.ca is proud to now serve our neighbors to the north with shipping service directly to Canada. Shipping & Delivery Information on our shipping costs and policies Please contact customer service for more details. To ensure that you receive your order in a timely fashion, we may cancel any backordered items from your order and refund you fully for those items. If they are missing, please contact customer service and we will investigate.Ī backorder occurs when an item has recently and unexpectedly run out of stock. Please check the item description on our website for an account of any special parts or pamphlets which should be included with your item. If all of your invoiced items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you. If you have ordered an item which ships from another location (custom items and deck equipment are two common examples) it will be shipped separately. If your packages show a status of "Delivered", please contact us at customer service for further assistance. If your order displays a Tracking Number, you may check with UPS or Canada Post to confirm that your packages were delivered. From there, a simple pull-down menu will allow you to view and track previous orders swiftly and easily!Ĭlick the "My Account" link located at the top of every page of our site. Once there, click the "Review orders / track packages" link located in the My Orders section. Has my order shipped? And/or How do I track my order?Ĭlick the "My Account" link located at the top of every page of our site to enter our account management page.As a courtesy, we offer free Standard (10-15 business day) shipping on a future order if you opt to receive a Store Credit for your return!Ĭhecking the Status of Your Order Need to know the status of your order? Are duty, tax, and shipping fees refundable?ĭuty, tax, and shipping fees are non-refundable.We strongly recommend that you go through the return process specified on Otherwise your package may get held up at the customs due to missing paperwork and returned back to you. What's the best way to ship back my return?.Please note that with refunds additional processing time may incur, dependent upon the speed of your credit card company. Once your return is received and inspected at our fulfillment center, a refund or store credit will be applied according to the method you selected when your Return Authorization Number was obtained. When will I receive my Refund or Store Credit?.To obtain our shipping address for return, please chat with us online, email us at or give us a call at 1-80 Monday - Friday 6am-8pm, Saturday - Sunday 8am-5pm PST. If you opt for Store Credit, we'll apply the funds along with a voucher for Complimentary 10-15 Business Day shipping to your SwimOutlet.ca account upon receipt of your return! You may return your merchandise for a refund or Store Credit. To make a return, please chat with us online, email us at or give us a call at 1-80 Monday - Friday 6am-8pm, Saturday - Sunday 8am-5pm PST. Merchandise must be returned in its original, unused condition, with tags intact and packaging included. In the event that a SwimOutlet provided return label is used, a fee of $9.99 will be deducted from your refund. SwimOutlet will gladly accept returns within 60 days of the order shipment date for a refund (or store credit at your discretion), less the duty, tax, and shipping costs. We want you to be fully satisfied with your purchase. Click here to begin your return process.
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